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The annual International Consumer Rights Protection Day has been in the past, though, but it is reflecting a range of issues, domestic flooring business is undoubtedly a huge challenge. Since the influence of 3.15 is higher and higher, those companies usually live under the "haze", and on this day will become trepidation, fearing that his name will be on the annual black list. 3.15 Year opener into flooring business integrity management is the development of key points
In China, the annual March is very busy, the major companies are gearing up the floor to start a new year's journey, whether it is the floor show, or investment will be, flooring companies are actively involved. 2015 3 15 is the first anniversary of the implementation of new consumer law nodes, in this day, consumers dogged infringement will stand up for their legal rights and fight. At the same time, all the flooring business will greet this day from the consumer sector of the most solemn verdict, the result will be the development of the next year and beyond have the most direct impact, but no one has been exposed enterprises will face the public relations crisis.
Any industry there are "dirty and messy," the phenomenon, inevitably, 315 annual publicity to expose these phenomena, both for better consumer protection, more to remind and urge enterprises to credit management, legitimate business. In recent years, the growing incidence of floor activist, became the focus of attention of the industry, most companies are witness to the floor, but the face of the upcoming "315 Consumer Rights Day", there are still a lot of fear and trepidation flooring business.
In fact, in the flooring industry, as long as the product scale production, sales and consumer groups are in direct proportion to the growth and, accordingly, received attention will also increase the volume of complaints is probably relatively more reasonable, but attitudes toward treatment of negative news is a key test of the determination of an enterprise. But look at some of the events, some flooring companies to solve the problem but lack of tolerance and more sincerity.
Flooring products in the production, sales and service of all aspects are of concern to consumers, if companies can not do strictly, if there are problems it is necessary to assume all the responsibilities, cop never be "good medicine." According to statistics, almost all the exposure of the brand, an official response or statement, the consumers of their case information held by the proportion of positive tendencies have significant growth, while from the processing point of view, a sincere apology and publish According to the management tried to restore or refute class better able to achieve positive guidance.
Perhaps, in coexistence between people in a "lose the trust of people" can be considered a human, but businesses and consumers to get along in a "lose the trust of people," you may need to pay more than ten times the price, but The companies also have to bear. For an enterprise, "integrity" is the soul, the soul truly indestructible refining of gold must be able to come out on top.
The annual 3.15 encourage enterprises to face the responsibility of their own issue, but once successfully overcome this, many flooring companies basically paralyzed the integrity of the system, so it continues to have a shoddy, deceptive consumer complaints and other incidents. Enterprises dependent consumer market was born, only to establish mutual trust with consumers, honest foundation to get long-term development.
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